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Job Seeker HR Trainee / Junior Executive

HR Related any organizations. in Sri Lanka



Sharmilaa Srikumar
164/7W.A Silva Mawatha,
Wellawatte,
Colombo -06.
Email: sarmilaa19@yahoo.com

CAREER OVERVIEW
Human Resources Management professional specialized in recruitments & talent acquisition, HR administration and employee engagements, currently working for HSBC Global Services. With proven track record and accomplishments over 3 years for innovative thinking ability and team work, expecting to take on new career challenges.
EXPERTISE
 Employee/ Employer Relations.
 Talent Acquisition (Identifying, screening and selection of best talent).
 Effective negotiation.
 Team Building.
 Presentation Skills.
PROFESSIONAL EXPERIENCE
HSBC GLOBAL SERVICES (2013 –PRESENT)
HSBC is one of the world's largest banking and financial services organizations. HSBC Global Service Delivery anticipates and understands the needs of its customers, and offers receptive, responsive and prompt services, which enable the HSBC Group to build profitable long-term partnerships with its customers.

 Part time - Recruitment Officer (Executive)
 Permanent – Customer Service Executive
Scope of work & Responsibilities
• Preliminary screening of candidates and prepare them for subsequent selection.
• Responsible for handling HR administration activities.
• Responsible for organizing company social events.
• Opening accounts.
• Re-activation of existing Accounts.
• Handling customer inquiries.

INNODATA ISOGEN PVT LTD (2012 –2013)
Innodata (NASDAQ: INOD) provides services, products and solutions that our clients use to create, manage and distribute digital information. It is leading Services Company providing content solutions, data analytics and related services to publishers, information providers, and enterprises.
 Customer Service Executive

Scope of work & Responsibilities
• To pay publishers in different countries according the specified currency.
• Assist in performing reference and background checks for potential publishers and clients.
• Arranging imports and exports of books and stationeries according to the requirement.
• Handling foreign client & their stationary requirement.
• Updating all the information about the customers and publishers to the portal.
• Giving full details about the transaction and payments.


HELLO CORP –SRILANKAN AIRLINES (2011 –2012)
HelloCorp focuses primarily on contact center services from small to enterprise scale organizations and start-up companies who want to establish an offshore operation in order to be competitive in their core businesses.
 Call Center Executive for Srilankan Airlines
Scope of work & Responsibilities
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Maintains call center database by entering information.

PROFESSIONAL QUALIFICATIONS
 Currently following Professional Qualification – 3rd Stage in Human Resource Management in Institute of Personnel Management.
 Currently following LL.B Degree Programme in Open University of Srilanka.
 Obtained Distinction in Foundation in Human Resource Management and Certificate Course in Human Resource Management at Institute of Personnel Management.
 Diploma in DIPLOMA IN AIRLINE FARES / E - TICKETING, MARKETING, RESERVATIONS, GDS, AIRPORT OPERATIONS & CARGO, Conducted by Mr. Deepal Perera (IATA).

ACADEMIC BACKGROUND
 G.C. E Advanced Level Eng Med ( Economics – B, Business Studies - B, Accountancy – C ,
English-B).
 G.C.E O/L Eng Med (English-A, History-A, Tamil-A, Religion-A, Eng. Literature-B, Commerce-B, Mathematics-C, Science-C, Science-C, Information Technology –C).


COMPUTER LITERACY
 Excellent Knowledge & Experience in Excel (Spread sheet), word, PowerPoint, internet, email etc.
 Successfully completed Diploma in Computer studies. (05.01.2010 – 01.11.2010 at IDM.
 (Ms-office, Ms-excel, Ms-access, Ms-Power point, Ms Dos, Internet, E-mail & Windows platform 98/2000/XP).











EXTRA CURRICULAR ACTIVITIES
1. Currently member of IPM Toast Masters.
2. Senior Prefect at the School.
3. Secretary of the School Interact club and Member of Rotary Club, Red Cross, World Association of Girl Guides and Girl Scouts, School English, Commerce, Youth unions.
4. Team player in Net ball, Tennis, Badminton & Throw ball.
5. Won awards for all islands Drama Competition (English and Tamil) and Participated and won awards in Inter school, Zonal as well as District Competitions.

PERSONAL INFORMATION
 Date of Birth : 19th July 1992
 Gender : Female
 Age : 22 Years
 Language Proficiency : English, Tamil, Sinhala
 NIC No : 927012286V
 Nationality : Sri Lankan







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Published at 18-02-2015
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